Our office is available Monday-Thursday from 7am-4pm with select Fridays and Saturdays. We may be reached at 719-260-1600. Our doctors are available after hours 24 hours per day/365 days per year if you call the following emergency line 719-425-9833. This goes to the cellphone of the doctors and will be returned ASAP.
Yes, we invite you to join us for their examination or appointment. Keep in mind that some children behave better without their guardian present. We encourage you to make the decision that provides the best experience for your child.
Our goal is to be able to provide urgent dental care within one week of an acute problem. Please call us if you suspect a problem immediately.
Dino Dental is committed to providing quality care to our patients. To ensure timely continued care, we encourage patients to schedule appointments in advance of recare or orthodontic adjustment dates. When calling for an appointment, please provide the child’s name, your telephone number, chief complaint/reason for visit, as well as any updated contact or insurance information. While we strive to schedule appointments appropriately, emergencies can and do occur. We are committed to giving ALLl of our patients the time that they require. For this reason, we kindly request your patience and understanding should a delay or rescheduling become necessary.
We require and appreciate one (1) working day’s advance notice to cancel a scheduled appointment In order to best serve all our patients. Your courteous early cancellation will offer another patient access to timely dental care.
We do charge a cancellation fee for an appointment with less than 24-hour notice
Patients who miss an appointment without canceling are considered no-shows and we will mark their charts and charge the following administrative fee per scheduled treatments. We value all our patients and set aside time to thoughtfully care for their dental needs.
- Cleaning and/or Exam: $30.00 per patient
- Treatment: to include Nitrous $30.00
- Sedation Treatment: In-office and/or Out-patient at Memorial hospital $70.00 per patient
Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form for release of medical information must be completed prior to receipt of these materials. The law allows Medical Offices 30 days to complete requests for records, however, we put forth every effort to respond to these requests in a timely manner.
Truth and Lending Contract: Federal law requires a financial contract between Dino Dental and the party responsible for payment of treatment fees. Hereafter, “responsible party” refers to the parent/guardian of a minor patient or the adult patient consenting to and financially responsible for orthodontic treatment.
The Truth in Lending contract applies to Phase I, Phase II, Limited and Comprehensive Orthodontic treatment. Our policy is to create only one Truth in Lending Contract and to allow for only one signee. Under no circumstances will treatment fees be split between two responsible parties. This includes patients who are minors of parents who are separated/divorced.
A single ledger for the treatment fee account will be kept. We will not become involved in personal situations between separated/divorced persons. Divisions of costs between parents, spouses or others is a private matter and will not be managed by our doctors or staff.
Dino Dental accepts cash, personal checks, MasterCard, Discover, Visa and American Express. Checks can be made out to Dino Dental. Dino Dental makes all reasonable attempts to collect outstanding balances should they accrue and may be able to offer convenient payment arrangements.
If District 20 schools are 2 hours late, then all dental and orthodontic appointments with a start time prior to 10am are cancelled. If District 20 schools are cancelled, then all dental and orthodontic appointments are cancelled for the day.
We had such a positive, wonderful, anxiety alleviating experience here today for my son’s first dentist appointment. Dr. James and his staff are the best of any medical office of any type we have ever been to. Thank you for the beyond excellent care. Jamie M